return policy + shipping info


we want you to feel absolutely stunning in your shop confidante get ups, so we offer a policy that lasts 7 days.

returns are eligible for return within 7 days of delivery date. if 7 days have gone by since date of delivery, unfortunately we cant offer you a refund. at this time we do not accept exchanges.

to be eligible for a return, your item must be unused or worn and in the same condition that you received it.

the following items are exempt from being returned:

-items that have been worn or washed

-items without all tags attached in original location

-items with any stains or smell

-gift cards or items purchased with store credit

-sale items

-international orders 

damaged items must be reported within 3 days of receiving your item. please contact us at shopconfidante@gmail.com 

to complete your return, your receipt is required. we are not responsible for any shipping costs and all shipping costs are non-refundable. if you are shipping an item, consider purchasing shipping insurance or using a trackable shipping service. we are not responsible for lost items and do not guarantee that we will receive the item.

please send return items here:

petite confidante

zayda cortez

1616 w dallas st.

houston, tx 77019

please do not send your purchase back to the manufacturer. please make sure your address is correct. if it is returned to us, we will charge another shipping fee to resend.

refunds (if applicable)

once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.

if you are approved, then your refund will be processed in the original amount of your item(s) at the time of purchase. petite confidante does not refund any shipping cost.

sale items (if applicable)

only regular priced items may be refunded, unfortunately sale items cannot be refunded for credit.

exchanges (if applicable)

at this time we do not offer exchanges.

u.s. shipping

we offer $5 flat shipping on orders under $80, free shipping for orders at $80 or higher.

international shipping:

we currently only ship to the u.s.

international shipping may be arranged on a case by case basis. please email shopconfidante@gmail.com for details.

all custom fees, taxes and duties are the responsibility of the customer. all international orders are final sale.

please make sure you are shipping to a secure location. we are not responsible for lost or stolen packages. please contact usps for more information and further investigation.

you are responsible for entering the correct delivery address for your package. any returned packages will be subject to returned shipping fees.

still have questions? email shopconfidante@gmail.com, we are happy to help!